Why didn't my airbags go off?

The main factor in air bag deployment is the deceleration of the vehicle. A sudden stop into a concrete wall at over 30 mph should deploy the airbags. You could be going faster, however, if deceleration wasn't fast enough the air bags may not deploy. Air bags are designed to supplement the protection offered by seat belts. You still need to buckle up.

When will my car be ready?

We give you an estimated completion date when you drop your car off for repairs. We try to allow an extra day or two for unforeseen delays. Back ordered parts, wrong or damaged goods, additional parts and labor can add days to the completion date.

My insurance company referred me to a different shop, but I would prefer to use your shop. What can I do?

By law, you may have your car repaired at any facility you choose. It is your responsibility to be the best quality repair work. You should compare shops closely. Some insurance companies claim they will guarantee the work only if you use one of their preferred shops. This can be misleading and doesn't always mean you're getting the best repair.Look for shops that offer their own written warrantee and/or use a shop that your know and trust.

My insurance company's estimate is less than yours. Will I have to pay the difference?

No. Insurance companies use their own guidelines and may include after-market or LKQ (like/kind/quality used) parts. This can have a dramatic effect on the cost of the repair. We will consider using these types of parts as long as we can still guarantee the repairs. Used parts must come from the same year or newer. After market parts have to be certified and/or meet our own quality standards. Your insurance company will work with us to achieve these goals.The only thing you will be responsible for is your deductible if applicable and any betterments that apply. Ex: worn tires or struts that are replace with new.

Do I have to use after-market parts?

No, however you may have to pay the difference. Probably the easiest way to deal with this issue is to let us worry about it. After market parts have gotten better. Although most shops, including us, would rather use OEM (original equipment manufactured) A/M (after market) does have its' place in the industry, sometimes bringing OEM prices down to be competitive.Most of these A/M parts come with their own warranty. We will consider using A/M parts, but they have to pass our own quality standards. If they don't we can resolve the problem with the insurance company. It won't cost you any more and our strict standards will insure your car is repaired correctly.

The frame is bent. Will it ever be the same?

This is probably the most frequently asked question. In the old days, more often than not, the answer would have been "No". In the modern age, with high tech computers and high strength steel, the answer will still sometimes be "No". Sometimes frames should not be straightened. Frame replacement is a very common practice in the collision industry on both conventional frames and uni-body types, though there still may be pressure from some insurance companies to go with the most economical approach. Knowledge through training and research brings the insurance companies and collision shops closer together, making educated decisions for proper and safe repairs with a lifetime guarantee.If the shop you choose has no I-CAR training, driver beware!